Frequently Asked Questions about Q and I Housing

Arriving to and Leaving Ashton

If my child gets sick and needs to isolate, can I come pick them up and bring them home?

Yes, we encourage our students to quarantine and isolate at home, if that is a possibility. Students may be picked up before they check in to Ashton, or they can check out of Ashton at any time to quarantine and isolate off campus. If a student would need to stay overnight before family can pick them up, they will be relocate to Ashton.

What if a student needs to check into Ashton in the middle of the night?

Ashton's center desk will be open 24/7, and staff will be prepared to welcome residents at all times.

What will students need to take with them?

In addition to items on the Go Bag list provided by the university, students should also bring the following to Ashton:

  • Extra face masks
  • Extra pillow case
  • Laundry detergent and dryer sheets
  • Personal hygiene products
  • Printed contact list with phone numbers

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Services Available at Ashton

Who is managing Ashton?

Ashton is managed by Residential Programs and Services.

Will students be allowed to receive care packages?

Yes. Packages will be delivered to the Ashton center desk in Ashton Dreiser, and then delivered to student's room by staff. Packages must be addressed to 1800 East 10th Street, Bloomington, Indiana 47406 and include the student's full name

Will linens and towels be provided?

Yes, students who move to Ashton for quarantine or isolation will be provided with a linen packet upon arrival, including:

  • Bed sheets
  • A thermal blanket
  • A pillow and pillow cover
  • One pair of scrubs
  • Two bath towels
  • Two hand towels
  • Two washcloths

If students need replacements of these items while they are living in Ashton, they can call the 24-hour help desk, which can deliver items to their room upon request. Students will leave these items behind when they leave quarantine or isolation.

How will students in quarantine and isolation housing get their food?

Students will be able to order meals from IU Dining, which will be delivered to their rooms. Students may also order snacks and other items through Grubhub from the campus stores for next day delivery. They may also order from off-campus restaurants, and the food will be delivered to the center desk in Ashton Dreiser. Staff will then deliver the food to the student's room.

What is the cleaning schedule and protocol?

IU has contracted with a third-party vendor, Service Master, to handle cleaning and disinfecting in Ashton. Service Master will follow the cleaning guidelines established by IU's Office of Environmental Health and Safety (EHS). All rooms will be cleaned thoroughly before a guest arrives and again after they leave. Trash will be collected daily. Students will put their trash outside their room for collection, and will be given a new trash bag. Bathrooms will be assigned to students in quarantine and isolation, and will be cleaned three times daily.

Will students be able to do laundry?

Yes, students will be permitted to wash their personal items in laundry facilities at Ashton. Each building has a laundry room available on the first floor of the building. These washers and dryers operate exactly as those in other residence halls.

To prevent the spread of COVID-19:

  • Masks and physical distancing are required in the laundry rooms
  • Students cannot use laundry rooms in other buildings
  • Students should stay with their laundry and return directly to their room when is it done
  • Students should use the Laundry Alert application to verify that the room is empty prior to use

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Student Health

Will guests be allowed in Ashton?

No, guests are not permitted.

Will students in isolation be separated from students in quarantine?

Yes. Students in quarantine will stay in separate buildings from those in isolation. If a student in quarantine develops symptoms and/or receives a positive COVID-19 test, they must contact the center desk to arrange to be reassigned to an isolation building.

Will the Student Health Center or IU Health be checking on them?

Each student in Ashton will receive a welcome packet with resources that will help them complete quarantine or isolation successfully. It also provides resources from Counseling and Psychological Services (CAPS), to help students manage the psychological and emotional effects of living in quarantine or isolation.

All students in quarantine and isolation will be instructed to download the IU Health Twistle app to their phone or device. Each day, the app will remind the student to check their temperature and monitor any symptoms. If a student’s symptoms worsen, Twistle will alert an IU Health nurse to call and check in with the student. At any time, the student may call the IU Student Health Center, Monday – Friday, between the hours of 8 a.m. – 4:30 p.m. or the IU Virtual Health app (available in Google Play) and Apply at One.IU for assistance or questions. The welcome packet also includes resources from Counseling and Psychological Services (CAPS), which will help students manage the psychological and emotional effects of living in quarantine or isolation.

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What should I do, my roommate tested positive?

If one roommate tests positive through IU testing, the other will be contacted through Contact Tracing and given instructions on what they will need to do given their recent interactions with their roommate. If your roommate tests positive whether through IU testing or other testing, you should self-quarantine in your current space and contact the IU Health Virtual Screening Clinic as soon as possible. From there, you will be able to speak with a medical professional and put in touch with our Contact Tracing Team as needed.

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Course Work

Will students they be expected to manage their classes online if they are in quarantine or isolation?

Students entering quarantine or isolation who have in-person classes should notify their instructors that they are not permitted to attend class during the quarantine or isolation period. The instructor will work with students to ensure they are able to continue making progress on their class. Students will be expected to continue completing classwork as usual for their online classes.

If they are too sick to attend remote classes, is there someone to help them inform their instructors?

If a student is too ill to keep up with classwork or attend classes remotely, they should contact the Student Advocates Office, which will assist the student in contacting instructors and making arrangements for the student to make up any work they miss.

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